About Me

I am an IT professional with 5+ years of experience driving infrastructure modernization and operational leadership. Currently serving as the IT Systems Administrator at Rowan College at Burlington County, I partner with departmental leadership to guide IT strategy while managing complex systems like MECM, Office 365, and Privileged Access Management.

My focus is on efficiency and innovation, demonstrated by my architecture of BaronOps, a custom .NET administrative suite that centralizes endpoint management and automates SysAdmin workflows. I bridge the gap between technical infrastructure and end-user satisfaction by transforming manual maintenance into proactive, streamlined operations.

Endpoint Management

Specialist in SCCM/MECM for enterprise imaging, software deployment, and maintaining system health across the fleet.

AI Architect

Professionally utilizing AI models to accelerate coding, generating automation scripts, and architecting complex solutions.

Strategic IT Planning

Partnering with leadership to guide technical strategy, evaluate vendor contracts, and optimize departmental processes during major transitions.

Scripting & Automation

Leveraging PowerShell and batch to automate user onboarding, generate reports, and eliminate repetitive daily tasks.

Advanced IT Support

Escalation point for complex hardware and software diagnostics. I resolve the difficult issues that stump the help desk.

Leadership & Vendor Management

Member of the Technical Support Services leadership team. Managing vendor relationships and mentoring peers to establish master technical SOPs.

Professional Resume

Experience

  1. IT Systems Administrator

    Rowan College at Burlington County | March 2024 — Present
    • Technical Support Services Leadership: Selected to serve on the departmental leadership team, alongside the Director and Assistant Director, to guide IT strategic planning, process optimization, and workflow modernization during a critical transition from a multi-decade Managed Service Provider (MSP) to a new vendor.
    • Infrastructure & Security Leadership: Manage critical on-prem and cloud infrastructure, including SCCM/MECM, Office 365, Colleague, and Deep Freeze. Currently piloting a strategic migration from on-premises MECM to cloud-native Microsoft Intune. Spearheaded the organization-wide implementation of BeyondTrust PAM to enforce Zero-Trust standards.
    • Imaging & Deployment Automation: Architected standardized Windows images via VMWare for SCCM deployment and engineered an automated driver update system. Resolved legacy reporting errors and developed custom tools integrating Wake-on-LAN functionality for remote maintenance.
    • Endpoint Management Automation: Architected a secure .NET 8/WPF administrative console named BaronOps that unifies SCCM, Active Directory, Deep Freeze, 25LIVE, and Sassafras APIs into a "Single-Pane-of-Glass" interface. Engineered a custom backend with embedded PowerShell SDK 7.4 to execute complex "Thaw-Deploy-Freeze" workflows in real-time.
    • Esports & "Nuclear Lockdown": Engineered a "Nuclear Lockdown" security model utilizing Shell Replacement, NTFS locking, and BeyondTrust to eliminate system breakout attempts. Orchestrated the ggLeap rollout for approximately 400 students.
    • Operational Intelligence: Leveraged 25Live and Sassafras APIs to synchronize academic calendars with system availability. Delivered high-fidelity usage visualizations to stakeholders to optimize resource allocation.
    • Support & Mentorship: Resolve high-volume escalations via HappyFox and collaborate with vendors to minimize downtime. Serve as a peer mentor and author master technical SOPs for the lab infrastructure.

  2. Advanced Repair Agent

    Geek Squad | October 2020 — November 2024
    • Diagnostics & Efficiency: Resolved complex hardware and software failures within a strict 24-48 hour turnaround, sustaining a personal labor utilization rate exceeding 150%.
    • Client Communication: Translated complex technical issues into clear solutions, achieving 100% positive knowledge feedback in client surveys and driving a team NPS over 90.
    • Operations & Compliance: Maintained high-fidelity service records for seamless repair workflows while upholding a strict Zero-Loss data policy to guarantee client privacy.

Education & Certifications

  1. Bachelor of Science in Information Technology

    Strayer University | Graduated March 2023

  2. CompTIA A+ Certification

    Completed June 2023

Projects

Contact

Professional Inquiries

I created this portfolio to document my work in Systems Administration, Automation, and IT Leadership.

I am passionate about leveraging technology to solve complex operational challenges. I welcome connections with industry peers and leaders to discuss best practices, technical strategy, and professional collaboration.