The OIT Technician Toolkit is an integrated administrative platform designed to bridge SCCM, Active Directory, 25Live, Sassafras KeyServer, and HappyFox. By orchestrating these systems, the toolkit provides field technicians with a unified interface for system diagnostics and reporting, ensuring high-fidelity visualizations of day-to-day problem areas. The toolkit is optimized for both desktop and mobile environments, enabling field mobility for technicians utilizing tablets during campus-wide lab checks.
Leverages SCCM's internal Wake-on-LAN protocols to broadcast magic packets across subnets, facilitating remote power-on for lab maintenance or class preparation.
Uses the Sassafras KeyServer API to flag workstations failing to check in within 7 days, providing technicians with a real-time focus list for hardware remediation.
Combines Ghost Hunter data with 25Live schedules to identify maintenance windows. Results are documented weekly via the HappyFox API to provide a proactive "jump start" for technicians.
A "Clean Start" tool that wipes computer metadata from both Active Directory OUs and SCCM Site Databases in a single administrative action.
Syncs 25Live academic calendars with Sassafras Time Sets. This ensures that usage reports reflect only active class hours, providing accurate visualizations for non-IT staff.
Queries 25Live Web Services to provide immediate availability and class schedule gaps for all campus labs.
The toolkit serves as a "Single-Pane-of-Glass" by translating institution-wide data into actionable IT intelligence while maintaining a robust security posture.
To protect these powerful administrative tools from unauthorized use or abuse, the toolkit requires Active Directory (AD) authentication. Only authorized technicians with valid credentials and specifically assigned AD group permissions can gain access to the application.
| System | Integration Method | Purpose |
|---|---|---|
| SCCM | PowerShell Bridge | Drives Wake-on-LAN and asset decommissioning (Purge Tool). |
| Active Directory | LDAP / Identity Bridge | Authenticates technician credentials and authorizes tool access based on group membership. |
| 25Live | JSON Web Services | Synchronizes academic schedules to identify maintenance gaps and drive reporting Time Sets. |
| Sassafras | KeyServer REST API | Reports asset check-in health (Ghost Hunter) and provides data for usage visualizations. |
| HappyFox | RESTful API | Injects automated health logs and weekly summaries into active technician tickets. |
To support non-IT staff and institutional stakeholders, the Sassafras Manager automates the creation of Time Sets based on 25Live course data. This ensures that usage reports ignore idle hours (nights/weekends) and provide accurate data specifically for times when classes are scheduled to run.
The Campus Lab Report executes on a weekly basis, utilizing the HappyFox API to document health logs in the Weekly Lab Checks ticket. This allows technicians to address persistent offline workstations (identified via the 7-day Sassafras check-in window) during identified 25Live maintenance gaps.