About Me

I am an IT professional with 5+ years of experience and a track record of exceeding performance goals. Currently serving as the IT Systems Administrator at Rowan College at Burlington County, I specialize in managing complex systems like MECM, Office 365, and Privileged Access Management.

My focus is on efficiency, ranging from automating driver updates and streamlining imaging processes to building custom IT toolkits. I bridge the gap between technical infrastructure and end-user satisfaction.

Endpoint Management

Specialist in SCCM/MECM for enterprise imaging, software deployment, and maintaining system health across the fleet.

AI Architect

Professionally utilizing AI models to accelerate coding, generating automation scripts, and architecting complex solutions.

Strategic Research

Rapidly adapting to new tech to solve critical blockers. I am the researcher leadership turns to when a problem needs a resolution.

Scripting & Automation

Leveraging PowerShell and batch to automate user onboarding, generate reports, and eliminate repetitive daily tasks.

Advanced IT Support

Escalation point for complex hardware and software diagnostics. I resolve the difficult issues that stump the help desk.

Team Leadership

Trusted peer mentor for fellow staff. I help establish best practices, write documentation, and guide the team.

Professional Resume

Experience

  1. IT Systems Administrator

    Rowan College at Burlington County | March 2024 — Present
    • Infrastructure & Security Leadership: Manage critical on-prem and cloud infrastructure, including SCCM/MECM, Office 365, Colleague, and Deep Freeze. Spearheaded the organization-wide implementation of BeyondTrust PAM to enforce Zero-Trust standards across staff systems.
    • Imaging & Deployment Automation: Architected standardized Windows images via VMWare for SCCM deployment and engineered an automated driver update system. Resolved legacy reporting errors and developed custom tools integrating Wake-on-LAN functionality for remote maintenance and bulk power-on.
    • Esports & "Nuclear Lockdown": Engineered a "Nuclear Lockdown" security model utilizing Shell Replacement, NTFS locking, and BeyondTrust to eliminate system breakout attempts. Orchestrated the ggLeap rollout for about 400 students, totaling 1,500+ usage hours in the first term.
    • Full-Stack Innovation & API Integration: Developed a custom IT toolkit and C# .ASHX handlers to bridge HappyFox, 25Live, and Sassafras APIs. Automated weekly lab health reporting and term-start provisioning, eliminating hours of manual labor and improving system readiness.
    • Operational Intelligence: Leveraged LabStats and Sassafras APIs to synchronize academic calendars with system availability. Delivered high-fidelity usage visualizations to stakeholders, optimizing resource allocation and ensuring accurate reporting of active academic hours.
    • Support & Departmental Continuity: Manage high-volume ticketing via HappyFox, prioritizing mission-critical support and collaborating with vendors to minimize downtime. Serve as a peer mentor, authoring master technical SOPs and documentation for the entire lab infrastructure.

  2. Advanced Repair Agent

    Geek Squad | October 2020 — November 2024
    • Hardware & Software Diagnostics: Pinpointed and resolved intricate hardware and software failures within a strict 24-48 hour turnaround time using advanced troubleshooting methodologies and specialized forensic tools.
    • Operational Efficiency: Surpassed company performance benchmarks by sustaining a personal labor utilization rate exceeding 150%, demonstrating a high-velocity workflow in a demanding technical environment.
    • Client Experience & Consultation: Delivered personalized, solution-driven technical recommendations, contributing to a team Net Promoter Score (NPS) surpassing 90.
    • Technical Communication: Achieved 100% knowledge feedback in client follow-up surveys through active listening, meticulous documentation of concerns, and clear technical translation.
    • Workflow Optimization: Maintained high-fidelity service records to ensure seamless team transitions, efficient follow-up procedures, and streamlined repair workflows.
    • Data Privacy & Integrity: Upheld an unwavering commitment to the Zero-Loss data policy, safeguarding client devices and preserving data privacy throughout the entire diagnostic lifecycle.

Education & Certifications

  1. Bachelor of Science in Information Technology

    Strayer University | Graduated March 2023

  2. CompTIA A+ Certification

    Completed June 2023

Contact

Professional Inquiries

I created this portfolio to document my work in Systems Administration, Automation, and IT Leadership.

I am passionate about leveraging technology to solve complex operational challenges. I welcome connections with industry peers and leaders to discuss best practices, technical strategy, and professional collaboration.